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Language Service Providers with Statewide Contracts

The State of Vermont has established contracts with several vendors for a variety of language services. The types of language services and key details and contacts for these contracts are outlined below.

Note About Statewide Contracts

Information about these contracts was last updated July 2023. To learn more about what each of the statewide translation services contracts include, visit the Office of Purchasing and Contracting Translation Services section to view each contract’s scope of services. These services are detailed in Attachment A and in the price schedule in listed in Attachment B of the contracts. You may also contact Kyle Emerson with the Office of Purchasing and Contracting.

In-Person (On-Site) Interpretation 

In-person interpreting is when the interpreter is with you on-site. The interpreter is tasked with interpreting what’s being said during the live event. Below are Statewide Contracts for In-Person Interpretation Services. 

  • U.S. Committee for Refugees and Immigrants – Vermont Field Office (USCRI) - Contract #42925

    Service Details

    • Rate for On-site Interpretation: $60 per hour, 1-hour minimum, and 15-minute increments thereafter. There is no after-hours or weekend surcharge.
    • Mileage: $0.50 per mile for round-trip travel that exceeds 25 miles.
    • Travel Charge: $1.00 per mile for travel time that exceeds 1 hour round trip.
    • Cancellation Fee: If the appointment is canceled by the provider or client with less than 24 business hours' notice.
    • Reminder Fee: Reminder call to client to confirm appt. is available for $15 per call 
    • Lead Time: Ideally provide at least 4 days’ notice. 
    • Emergency Requests: USCRI will try to accommodate emergency requests with no additional charge. 
    • Billing: USCRI bills the specific agency/department. The state agency or department pays USCRI.

    Contact Information

    Phone
    802-655-1963
    802-654-1706

    Email
    requestinterpretervt@uscrimail.org
    Request a username and password to secure the online scheduling system by emailing: requestinterpretervt@uscrimail.org with your name, department, and phone number.

    Website
    refugees.org/vermont-contacts

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  • Association of Africans Living in Vermont (AALV) - Contract #41168

    Service Details

    • Rate: The base rate is $55 an hour; 15-minute minimum charge, then the charge is for 15-minute increments. There is no surcharge for after-hours, weekends, or holidays.
    • Mileage: No charge for the first 20 miles, state mileage rates are used thereafter.
    • Cancellation Fee: No charge for cancellations with at least 24 hours’ notice; one hour charge for less than 24 hours’ notice.
    • Reminder Call: A telephone call to the client to confirm the appointment is available for $5 per appt. $30 charge for setting up and coordinating appointments with clients.
    • Lead time: At least 5 working days’ notice is required for guaranteed service; AALV will try to satisfy requests with less notice.
    • Emergency requests: USCRI will try to accommodate emergency requests with no additional charge
    • Billing: AALV will bill the agency/department. The state agency or department pays AALV.

    Contact Information

    Phone
    802-985-3106
    After-hours urgent requests: 802-324-9794

    Email
    Complete the request form at aalv-vt.org. Your request will be confirmed by email. 

    Website
    aalv-vt.org

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Telephone Interpretation 

Telephone interpreting connects an interpreter to people who want to talk with one another over the phone but don’t share a common language. Below are Statewide Contracts for Telephone Interpretation Services.

  • U.S. Committee for Refugees and Immigrants – Vermont Field Office (USCRI) - Contract #42925

    Service Details

    • Rate for Telephonic Interpretation: $50 per hour, or $12.50 per quarter hour, billable in 15-minute increments with a 15-minute minimum. No after-hour/weekend surcharge.
    • Lead Time: Ideally provide at least 4 days’ notice. 
    • Emergency Requests: USCRI will try to accommodate emergency requests with no additional charge. 
    • Billing: USCRI bills the specific agency/department. The state agency or department department pays USCRI.

    Contact Information

    Phone
    802-655-1963
    802-654-1706

    Email
    requestinterpretervt@uscrimail.org
    Request a username and password to secure the online scheduling system by emailing: requestinterpretervt@uscrimail.org with your name, department, and phone number.

    Website
    refugees.org/vermont-contacts

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  • Propio LS, LLC - Contract #45224

    Service Details

    • Overview: Provide over-the-phone interpreting of language-assisted calls 24 hours a day, 7 days a week, 365 days a year 888-983-5352. 
    • Rates: $0.55 per minute – Spanish; $0.76 per minute – all other languages

    Contact Information

    Phone
    Account relationship coordinator: Jackie Van Dyke
    913-396-6042

     

    Email
    jvandyke@propio-Is.com 

    Website
    propio-ls.com

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  • Worldwide Interpreters, Inc. - Contract #41390

    Service Details

    • Overview: Provide over-the-phone interpreting of language-assisted calls 24 hours a day, 7 days a week, 365 days a year 866-967-5313. 
    • Rates: $0.58 per minute

    Contact Information

    Phone
    866-967-5313

    Email
    To obtain your own unique account and PIN (this should be done by your business office), contact James Villarreal, support@e-wwi.com.

    Website
    WorldwideInterpreters.com

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Written and Graphic Design Translation 

These services include providing written translations, video interpretation (including video conferencing), and incorporating translated materials into graphic layouts. Below are Statewide Contracts for Translation Services. 

  • Big Language Services Inc. DBA Corporate Translation Services LLC - Contract #41373

    Service Details

    • Rates: 
      • Written: Between $0.15-0.50 per word depending on language; $75.00 minimum.
      • Graphic design: $45.00 per hour. 
    • Emergency Translation Needs: BIG will complete translations within 72 hours for standard priority and within 24 hours for rush service. 
    • Additional details: This contractor can also provide a free user’s guide and language identification card- electronic or hard copies if requested and translate health and medical technical terms.
    • Written translations: This contractor can provide written translations (including proofreading) within the following time frames:
      • Up to 2000 words = 2 calendar days
      • 2000-4000 words = 4 calendar days
      • Over 4000 words = up to 5 calendar days.

    Contact Information

    Phone
    Account Relationship Coordinator: Kimberly Paukert
    360-433-0440 

    Email
    Contracts@language.link

    Website
    corporate-translation-services.com

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  • Propio LS, LLC - Contract #45224

    Service Details

    • Rates: 
      • Written Translation
        • $0.19- $0.30 per word depending on language
        • Rush service 24 hours: 20% more than base
      • Desktop Publishing Service
        • $40/hour
    • Written translations: This contractor can provide written translations (including proofreading) within the following time frames:
      • Up to 2000 words = 2 calendar days
      • 2000-4000 words = 4 calendar days
      • Over 4000 words = up to 5 calendar days.

    Contact Information

    Phone
    Account relationship coordinator: Jackie Van Dyke
    913-396-6042

    Email
    jvandyke@propio-Is.com 

    Website
    propio-ls.com

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  • Worldwide Interpreters, Inc. - Contract #41390

    Service Details

    • Translation Requests: For document translations, direct requests to WorldwideInterpreters.com. Under the Interpretation Services tab, select Document Translation, and upload your file/s. Include the file, language(s) needed, contact information and your access code. Worldwide Interpreters, Inc. will review the file, and provide a quote and an estimated date of delivery; once you approve, they will proceed and send back the completed file. 
    • Rates: 
      • Written Translation
        • $0.13- $0.28 per word depending on language
        • Rush service 24 hours: 25% more than base
      • Graphic Design
        • 25% over base rate
    • Written translations: This contractor can provide written translations (including proofreading) within the following time frames:
      • Up to 2000 words = 2 calendar days
      • 2000-4000 words = 4 calendar days
      • Over 4000 words = up to 5 calendar days.

    Contact Information

    Phone
    866-967-5313

    Email
    To obtain your own unique account and PIN (This should be done by your business office), contact James Villarreal, support@e-wwi.com.

    Website
    WorldwideInterpreters.com

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Video Translation 

These services include written translations, telephonic interpretation, video interpretation (including video conferencing), and incorporating graphic layouts into translated materials (ie desktop publishing). Below are Statewide Contracts for Video Translation Services.

  • Propio LS, LLC - Contract #45224

    Service Details

    • Rates:
      • $0.95 per minute – Spanish
      • $2.49 per minute - American Sign Language
      • $1.30 per minute –all other languages

    Contact Information

    Phone
    Account relationship coordinator: Jackie Van Dyke
    913-396-6042

    Email
    jvandyke@propio-Is.com 

     

    Website
    propio-ls.com

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American Sign Language (ASL) 

This category provides services to all Vermonters in need of sign language interpreters to allow meetings, appointments, functions, etc. to be accessible to individuals who are Deaf or Hard of Hearing and utilize sign language as a primary means of communication. In addition, this service category provides information and technical assistance to the public concerning communication access for persons who are Deaf or Hard of Hearing of DeafBlind and conducts community education and outreach in Vermont to promote the use of interpreters. This would include outreach and education for Vermont employers, medical providers, legal services, and the general public. Below are Statewide Contracts for American Sign Language (ASL) Services.

  • Vancro, Inc. - Contract #41414

    Service Details

    • Rates: Between $35-65/hr.
    • Includes: ASL interpreting services in person and/or video remote interpreting methods.
    • Travel Time: Portal to portal in addition to a two-hour minimum. The interpreter will bill for the rate per hour from time leaving home to time returning home. 
    • Cancellation Policy: Interpreters may bill for assignments, including travel time, that are canceled unless there is 2 business days’ notice. 
    • Inclement Weather Policy: If the State of Vermont closes due to weather, the interpreter may not bill.
    • Retainer Fees: Retainer fees may be charged when booking interpreter(s) in advance for conferences, standing staff meetings, and training events. Maximum for retainer fees: A. All-day assignments (4 hours or more) $50/day B. Half-day or less (up to 4 hours) $25/day. 

    Contact Information

    Phone
    802-271-0103
    Voice/Text/FaceTime: 802-236-8409

    Email
    cory.brunner@vancro.com
    interpretingservices@vancro.com  

    Website
    vancroiis.com

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